Terms of Service

Terms of Service

Last Updated: May 30th, 2025

  1. CUSTOMER ACKNOWLEDGES THAT (S)HE HAS CARE, CUSTODY AND CONTROL OF THE ON CALL MOVING BINS  WHILE THE BINS ARE AT THE CUSTOMER’S LOCATION. CUSTOMER ACCEPTS RESPONSIBILITY FOR ALL LOSS OR DAMAGE TO THE BINS. IF THE BINS ARE DAMAGED OR LOST WHILE IN THE CUSTOMER’S POSSESSION THE CUSTOMER WILL BE OBLIGATED TO PAY THE FULL RETAIL VALUE OF THE BINS. RETAIL VALUE OF THE BINS IS $36.00 FOR EACH DAMAGED BINS.

  2. CUSTOMER ACKNOWLEDGES THAT (S)HE HAS CARE, CUSTODY AND CONTROL OF THE ON CALL MOVING DOLLIES WHILE THE DOLLIES ARE AT THE CUSTOMER’S LOCATION. CUSTOMER ACCEPTS RESPONSIBILITY FOR ALL LOSS OR DAMAGE TO THE DOLLIES. IF THE DOLLIES ARE DAMAGED OR LOST WHILE IN THE CUSTOMER’S POSSESSION THE CUSTOMER WILL BE OBLIGATED TO PAY THE FULL RETAIL VALUE OF THE DOLLIES. RETAIL VALUE OF THE DOLLIES ARE $75.00 EACH.

  3. CUSTOMER ACKNOWLEDGES THAT (S)HE IS RESPONSIBLE FOR RETURNING THE BINS AND DOLLIES CLEAN, WITHOUT ITEMS LIKE STICKERS, RESIDUE, HAIR, LIQUID, OR SOIL. IF THE BINS ARE RETURNED WITH SUCH ITEMS IN THEM, THE CUSTOMER WILL BE OBLIGATED TO PAY A CLEANING FEE. THE FEE IS $50.

  4. CUSTOMER ACKNOWLEDGES THAT (S)HE HAS SOLE RESPONSIBILITY TO SCHEDULE AND BE PRESENT AT APPOINTMENTS FOR DROP-OFF AND PICK-UP OF THE ON CALL MOVING BINS. IF THE CUSTOMER DOES NOT GIVE 48 HOURS NOTICE TO RESCHEDULE APPOINTMENTS THERE MAY BE ADDITIONAL DELIVERY OR CANCELLATION FEES APPLIED IN THE AMOUNT OF $50.00.

  5. CUSTOMER ACKNOWLEDGES THAT (S)HE HAS SOLE RESPONSIBILITY TO HAVE THE ON CALL MOVING BINS AND ON CALL MOVING DOLLIES RETURNED BY THE AGREED UPON DATE. FOR EACH ADDITIONAL WEEK THAT THE ON CALL MOVING BINS ARE NOT RETURNED THERE WILL BE AN ADDITIONAL RENTAL CHARGE OF OUR STANDARD WEEKLY FEE BASED ON YOUR SELECTED PACKAGE. IF THE BINS ARE NOT RETURNED AFTER 30 DAYS AND THERE HAS BEEN NO COMMUNICATION TO EXTEND THE RENTAL, IT IS ASSUMED THAT THE CUSTOMER WISHES TO PURCHASE THE BINS; AND WILL BE CHARGED THE FULL RETAIL VALUE OF THE BINS AT A RATE OF $36.00/BINS. FOR EACH ADDITIONAL WEEK THAT THE DOLLIES ARE NOT RETURNED THERE WILL BE AN ADDITIONAL RENTAL CHARGE OF $10 PER WEEK PER DOLLY. IF THE DOLLIES ARE NOT RETURNED AFTER 30 DAYS AND THERE HAS BEEN NO COMMUNICATION TO EXTEND THE RENTAL, IT IS ASSUMED THAT THE CUSTOMER WISHES TO PURCHASE THE DOLLIES; AND WILL BE CHARGED THE FULL RETAIL VALUE OF THE DOLLIES AT A RATE OF $75.00/ EACH.

  6. CUSTOMER ACKNOWLEDGES THAT THEIR CREDIT CARD WILL BE KEPT ON FILE FOR THE DURATION OF THE RENTAL AGREEMENT. CUSTOMER ACKNOWLEDGES AND AUTHORIZES ON CALL MOVING TO CHARGE ANY AMOUNT ASSOCIATED WITH THE ABOVE STATED TERMS AND CONDITIONS.

  7. CUSTOMER GRANTS ON CALL MOVING THE RIGHT TO ENTER THE PROPERTY AT THE SAID ADDRESS FOR THE DELIVERY AND THE PICK-UP ADDRESS TO DELIVER AND PICK-UP EQUIPMENT AT THE SPECIFIED TIME. CUSTOMER SHALL ONLY RELEASE THE EQUIPMENT TO A ON CALL MOVING EMPLOYEE OR PARTNER.

  8. CUSTOMER AGREES TO KEEP THE EQUIPMENT IN HIS/HER CUSTODY AND NOT TO SUBLEASE, RENT, OR SELL THE EQUIPMENT. EQUIPMENT WILL REMAIN IN THE POSSESSION OF THE RENTER BUT ARE THE PROPERTY OF ON CALL MOVING.

  9. IN THE EVENT THAT THERE IS NO ONE AVAILABLE TO ACCEPT THE DELIVERY AT THE AGREED UPON TIME, THERE WILL BE A $50.00 FEE TO RE-DELIVER THE ORDER.

  10. INDEMNIFICATION. I AGREE TO INDEMNIFY AND HOLD YOU, YOUR OFFICERS, AGENTS, AND EMPLOYEES HARMLESS FROM AND AGAINST ALL LIABILITIES, CLAIMS, ACTIONS, PROCEEDINGS, DAMAGES, LOSSES, COST AND EXPENSE, INCLUDING ATTORNEYS FEES, FOR ALL INJURIES OR DEATH OF ANY PERSON OR DAMAGE TO ANY PROPERTY OCCURRING OR ARISING FROM OR CONNECTED WITH DIRECTLY OR INDIRECTLY, MY POSSESSION, USE AND RETURN OF ANY OF THE PRODUCT(S). THE CUSTOMER SHALL BE IN CHARGE OF THE PRODUCT(S) OPERATION, AND IS FULLY RESPONSIBLE FOR ITS OPERATION AS WELL AS THE RETURN OF THE PRODUCT(S) IN GOOD WORKING ORDERS. ON CALL MOVING AND ITS OFFICERS, EMPLOYEES AND AGENTS ARE NOT RESPONSIBLE FOR INJURY OCCURRING TO THE CUSTOMER OR TO ANY OTHER PERSONS USING THE PRODUCT(S), AND THE CUSTOMER FURTHER AGREES TO HOLD ON CALL MOVING AND ITS OFFICERS, EMPLOYEES AND AGENTS HARMLESS AGAINST ANY INJURY OR PROPERTY CLAIMS. THE CUSTOMER SHALL INDEMNIFY ON CALL MOVING AND ITS OFFICERS, EMPLOYEES AND AGENTS FROM/AGAINST ANY COST INCURRED DUE TO CLAIMS FROM ANYONE AND FOR ATTORNEY’S FEES AND RELATED COSTS INVOLVING THE USE AND RETURN OF THE PRODUCT(S), SHOULD ANY LEGAL ACTION BECOME NECESSARY.

  11. ON CALL MOVING WARRANTS THAT THE PRODUCT(S) RENTED UNDER THIS RENTAL AGREEMENT WILL BE IN GOOD WORKING ORDER ON THE EFFECTIVE DATE OF THE RENTAL AGREEMENT. PRODUCT(S) SUPPLIED AND MAINTAINED SUBJECT TO THIS WARRANTY. ON CALL MOVING’S OBLIGATION UNDER THIS RENTAL AGREEMENT IS LIMITED TO REPAIRS OR REPLACEMENT OF THE PRODUCT(S) WHEN THE CUSTOMER DETERMINES THAT IT DOES NOT CONFORM TO THIS WARRANTY.

  12. ON CALL MOVING RESERVES THE RIGHT TO ADD, CHANGE OR MODIFY THIS RENTAL AGREEMENT AT ANYTIME WITHOUT FORMAL NOTICE. ALL PREVIOUSLY SIGNED AGREEMENTS PRIOR TO ANY CHANGES WILL BE HONORED AS WRITTEN AND AGREED UPON WITH CONFIRMED SIGNATURE.