Frequently asked questions.
Do you offer Moving Services?
Yes Yes and Yes! Our sister company On Call Moving and Storage is a locally owned moving and storage company. You can get a request a quote right through the website, or call 970.393.0475 at anytime to talk to a LIVE OPERATOR. They would be honored to assist in your move, with moving services, cleaning services, Handymen services and more.
Why On Call Moving Bins?
At On Call Moving Bins, we're committed to making your rental experience as seamless and stress-free as possible. When you rent bins from us, you can enjoy the following benefits:
Free delivery: We'll deliver your crates right to your doorstep, saving you time and hassle.
Free pick-up: When you're finished with your rental, we'll come and pick up the crates from your location, making the return process easy and convenient for you.
Sturdy and reliable equipment: Our crates are made from high-quality materials, ensuring that your items are safe and secure during transport or storage. Made in USA!
Competitive rates: We offer transparent and competitive rates for our rentals, so you can get the equipment you need without breaking the bank.
Flexible scheduling options: We offer flexible scheduling options to fit your busy schedule, so you can rent our crates when it's most convenient for you.
Do you Offer Packing materials?
At On Call Moving Bins, we offer a wide range of packing materials to meet your needs. We offer a variety of packaging materials including packaging paper, bubble wrap, and moving bags. You can explore these options in the Pricing section of our website
Do you offer Moving Services?
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
Is it possible to deliver or pick up bins outside of your service area?
Yes, we offer delivery or pickup options outside our service area, especially for longer rental periods or larger quantities of crates. Each case is handled individually, so feel free to reach out to our office to discuss the possibilities further!
Do I need to be present for delivery and pick up?
Your presence is needed during the delivery of the plastic bins to sign the rental agreement. However, for bin pick-up, you don't need to be present. You can simply leave the crates outside your home in a safe location, whether it's at your doorstep, entrance, or with the reception if you live in an apartment complex.
What should I do if I missed my scheduled bin delivert/ pick up or my crates weren’t ready for pick up?
Oops! If you miss your scheduled pickup/delivery or the bins aren't ready (and you didn't give us a heads-up 2 days beforehand), no worries! In these cases, there's just a small additional fee of $35 to help cover the extra logistics. Just reach out to us as soon as possible to reschedule. We're here to make things easy for you!
Is there a charge for additional crates if I realize I need more during the rental period?
Yes, if you need extra crates during your rental period, there will be an additional charge of $0.75 per crate per day. Please note that additional charges of $50 may apply for extra deliveries within our service area. If you have any questions or need further assistance, please feel free to contact our friendly customer service team. We're here to help!
How can I extend my Bin rental period?
Its easy, If you'd like to extend your rental period, simply let us know via text, phone at 970.393.0475, or email to bins@oncallmovingandstorage.com or as soon as possible (no later than 48 hours before the end of your rental period) and we can send an invoice to extend the time through our software.
Can I rent the bins for just a few days?
You can rent plastic bins for just a few days if needed. However, in this case, you will still be charged for the minimum rental period of 1 week.
How can I cancel my order / what is your cancellation policy?
If you need to cancel your rental order, please contact us as not later then 48 hours before the scheduled delivery date. Cancellations within 48 hours may not be eligible for a refund, and the full rental fee may apply.
Do you provide stickers and zip ties?
Yes, we provide labels and zip ties, based on the number of plastic crates you have rented (one zip tie and 1 sticker per crate). There is no additional charge for these items.
How do I contact On Call Moving Bins for further assistance?
You can contact On Call Moving Bins or On Call Moving and Storage for further assistance through the following channels:
Email: bins@oncallmovingandstorage.com or hello@oncallmovingandstorage.com
Phone:+1(970)393-0475
and one of our representatives will get back to you shortly.
If you have any further questions , please don't hesitate to ask.